I left Encino Mercedes after years with the same service representative; for some reason, he was no longer there. The new representative was not pleasant to deal with. It was as if he did not want my business and literally turned away thousands of dollars. I gave him 2 chances. Called up the Santa Monica location and the Beverly Hills location. Based on the customer service I received and my familiarity with the area, plus location, I chose Beverly Hills. NIGHT AND DAY DUDE, night and day. Everyone was so nice, welcoming, they gave me a loaner, which is a high priority for me in this city, and treated me like a luxury dealership should treat its customers. I have had 2 separate jobs done by them, and I can honestly say that they now have a new customer. Smiles all the way. The only thing I did not like was that they charged me for the loaner either for going over in miles (75 per day) or for giving the car back with less gas than what they gave it to me with. Not sure which one it was. Very nice staff and crew. They are honest and hospitable people. Thank you for everything.